The consumer (BUYER) has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty. The right of withdrawal period begins on the day the consumer or the person/organization specified at the delivery address receives the goods. However, the consumer may also exercise the right of withdrawal during the period from the establishment of the contract until the delivery of the goods. In determining the right of withdrawal period;

In order to exercise the right of withdrawal, Ronaff Pırlanta, which is the Seller, must be notified within this period via the communication form, e-mail or telephone specified on the www.ronaffpirlanta.com website and the products subject to the right of withdrawal must not be among the Products for which the Right of Withdrawal Cannot Be Used. Ronaff Pırlanta reserves the right not to accept returns made without notification.

The consumer or a third party is obliged to send the invoice, delivery note, certificate, insurance forms, product box, packaging, sample or gift product and all other documents and materials sent to them in full to Ronaff Pırlanta in order to return the product within the scope of the right of withdrawal. VAT and other legal obligations, if any, of products for which the original invoice is not sent will not be refunded. During the return shipment, the responsibility for any deterioration, damage or similar loss of value in the product and the documents and materials sent with the product due to reasons originating from the cargo companies or the Consumer who makes the return belongs to the Consumer who makes the return. The product price is refunded to the Consumer within 14 days following the receipt of the relevant documents.

When exercising the Right of Withdrawal, no shipping costs will be reflected.

The carrier foreseen within the scope of your right of withdrawal is Yurtiçi Kargo, and details regarding returns and returns are explained in the Returns and Delivery section on www.ronaffpirlanta.com .

Products for which the right of withdrawal cannot be exercised

• Products that are produced in accordance with the special requests and demands of the consumer, custom-made products or products that are personalized by making changes or additions,
• The consumer cannot exercise his/her right of withdrawal for products that have been modified, resized, altered or similarly interfered with by third parties or institutions.